Privacy Policy

Last Updated: May 7, 2026

1. Introduction

Welcome to 11phcash. This Privacy Policy describes how 11phcash ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access or use our online casino platform (the "Service"). By using the 11phcash platform, you consent to the data practices described in this Privacy Policy.

We are committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws. This Privacy Policy applies to all users of the 11phcash platform, including visitors, registered players, and anyone who interacts with our services.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our Service. The information we collect falls into the following categories:

2.1 Personal Information You Provide

When you register for an account or use our Service, you may provide us with the following personal information:

• Account Information: Full name, date of birth, email address, mobile phone number, username, and password.
• Identity Verification: Government-issued ID (such as a Philippine passport, driver's license, or national ID), proof of address (utility bills, bank statements), and other documents required for identity verification and compliance with anti-money laundering (AML) regulations.
• Payment Information: Bank account details, e-wallet information (GCash, PayMaya), credit/debit card details, and transaction history related to deposits and withdrawals.
• Communication Data: Information you provide when you contact our customer support team, including chat logs, emails, and any other correspondence.

2.2 Information We Collect Automatically

When you access or use the 11phcash platform, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, time spent on the platform, clickstream data, referral URLs, and other interaction data.
• Location Data: Approximate geographic location based on your IP address. We do not collect precise GPS location data unless you explicitly grant permission.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity and preferences. See Section 9 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information related to your payment transactions, such as transaction status, payment method details, and fraud detection data.
• Identity Verification Services: Data from third-party identity verification providers used to confirm your identity and comply with regulatory requirements.
• Marketing Partners: If you interact with our marketing campaigns or affiliate partners, we may receive information about your engagement with those campaigns.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain the Service

• Create and manage your 11phcash account.
• Process deposits, withdrawals, and other financial transactions.
• Enable you to play games and access platform features.
• Provide customer support and respond to your inquiries.

3.2 To Ensure Security and Prevent Fraud

• Verify your identity and age to comply with legal requirements (players must be 21 years or older).
• Detect, prevent, and investigate fraudulent activity, money laundering, and other illegal activities.
• Monitor account activity for suspicious behavior and enforce our Terms and Conditions.
• Protect the security and integrity of the 11phcash platform.

3.3 To Comply with Legal Obligations

• Comply with applicable laws, regulations, and legal processes, including the Data Privacy Act of 2012 and anti-money laundering (AML) regulations.
• Respond to lawful requests from government authorities, law enforcement agencies, and regulatory bodies.
• Maintain records required by law for audit and compliance purposes.

3.4 To Improve and Personalize the Service

• Analyze usage patterns and user behavior to improve platform performance and user experience.
• Personalize content, game recommendations, and promotional offers based on your preferences and activity.
• Conduct research and development to enhance our games and features.

3.5 To Communicate with You

• Send you account-related notifications, such as deposit confirmations, withdrawal updates, and security alerts.
• Provide customer support and respond to your questions or concerns.
• Send you promotional offers, bonuses, and marketing communications (you may opt out at any time).
• Notify you of changes to our Terms and Conditions, Privacy Policy, or other important updates.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and other applicable data protection laws, we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes, such as marketing communications.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, such as providing access to the 11phcash platform and processing transactions.
• Legal Obligation: Processing is required to comply with legal and regulatory requirements, such as identity verification, AML compliance, and record-keeping obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and platform improvement, provided that these interests do not override your fundamental rights and freedoms.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following categories of recipients:

5.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including:

• Payment Processors: To process deposits, withdrawals, and other financial transactions (e.g., GCash, PayMaya, bank partners).
• Identity Verification Services: To verify your identity and comply with regulatory requirements.
• Cloud Hosting Providers: To store and manage data securely.
• Customer Support Tools: To provide efficient customer service and support.
• Marketing and Analytics Providers: To analyze user behavior and deliver targeted marketing campaigns.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, and regulatory bodies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests.
• Investigate and prevent fraud, money laundering, or other illegal activities.
• Protect the rights, property, or safety of 11phcash, our users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

5.4 With Your Consent

We may share your information with third parties when you have given explicit consent for us to do so.

6. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All sensitive data, including payment information and passwords, is encrypted using SSL/TLS encryption during transmission and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All employees are bound by confidentiality obligations.
• Secure Infrastructure: We use secure cloud hosting providers and regularly update our systems to protect against vulnerabilities.
• Monitoring and Auditing: We continuously monitor our systems for suspicious activity and conduct regular security audits.
• Two-Factor Authentication: We offer two-factor authentication (2FA) to enhance account security.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: We retain your account information for as long as your account is active. If you close your account, we may retain certain information for a period of time to comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.
• Transaction Records: We retain transaction records for at least five years to comply with anti-money laundering (AML) regulations and tax laws.
• Identity Verification Documents: We retain identity verification documents for the duration required by applicable laws and regulations.
• Marketing Data: If you opt out of marketing communications, we will retain your email address or phone number on a suppression list to ensure we do not contact you again.

After the retention period expires, we will securely delete or anonymize your personal information.

8. Your Rights

Under the Data Privacy Act of 2012 and other applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our customer support team.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most of your account information directly through your 11phcash account settings.

8.3 Right to Erasure

You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing.

8.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

8.6 Right to Object

You have the right to object to the processing of your personal information for certain purposes, such as direct marketing. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting customer support.

8.7 Right to Withdraw Consent

If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

8.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines or another relevant data protection authority.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe as required by law.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your use of the 11phcash platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your user experience.

9.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the platform to function properly. They enable core features such as account login, session management, and security.
• Performance Cookies: These cookies collect information about how you use the platform, such as which pages you visit and how long you spend on each page. This data helps us improve platform performance.
• Functionality Cookies: These cookies remember your preferences and settings, such as language preferences and game favorites, to provide a more personalized experience.
• Marketing Cookies: These cookies track your activity across websites to deliver targeted advertising and measure the effectiveness of our marketing campaigns.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of the 11phcash platform. For more information on managing cookies, please refer to your browser's help documentation.

10. Third-Party Links

The 11phcash platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

The 11phcash platform is intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately at [email protected].

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the 11phcash platform. Your continued use of the Service following any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you do not agree to the revised Privacy Policy, you must stop using the Service and close your account.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer:

Email: [email protected]

Customer Support: Available 24/7 via live chat on the 11phcash platform.

We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.